Refund Policy
Our company maintains a return policy that permits customers to return items within a 30-day period from the date of receipt. In order to qualify for a return, the item must be in its original state, and you must present proof of purchase or a receipt.
If you wish to initiate a return, kindly reach out to us at admin@wickedwickscandle.com. Once your return request has been approved, we will issue you a return shipping label and provide comprehensive instructions on the necessary steps to take and the destination to which you should send your package. It is important to note that we will not accept items sent back to us without a proper return request.
Damages and Issues
In case of any damages or issues, please inspect your order upon delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item. We will then investigate the issue and take the necessary corrective measures.
Exceptions / non-returnable items
We regret to inform you that sale items and gift cards cannot be returned.
Exchanges
If you need a replacement item, we recommend that you initiate a return for the original item, and once the return is processed and accepted, make a new purchase for the replacement item. This approach is the quickest and most efficient way to obtain the item you desire.
Refunds
Finally, we will notify you once we have received and inspected your returned item, and inform you of whether the refund has been approved or not. If approved, we will process an automatic refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
